Refund & Cancellation Policy

Last updated: 10 September 2026

We sell fresh, perishable meat and farm produce that is cut and packed to order. This policy explains when an order can be cancelled and how refunds are handled.

Cancelling an order

• You can cancel free of charge any time before your order has been prepared and dispatched.
• To cancel, open My Orders and use the Cancel button, or message us on WhatsApp with your order ID.
• Because items are cut fresh for each order, once an order has been prepared or dispatched it can no longer be cancelled.

Refunds

• If you paid online and cancel in time, we refund the full amount to your original payment method.
• Refunds are issued through our payment provider and typically reach your account in 5–7 working days, depending on your bank.
• Cash on Delivery orders cancelled before dispatch cost you nothing — there is no payment to refund.

If something is wrong with your order

Quality matters more to us than a single sale. If an item arrives in poor condition, is missing, or isn't what you ordered:

• Contact us on WhatsApp within 12 hours of delivery, with your order ID and a photo of the item.
• Once we've reviewed it, we'll offer a replacement on your next delivery date, or a refund of the affected item — your choice.
• We can't accept quality claims for items that have been fully consumed, or reported after 12 hours, since freshness cannot be verified at that point.

Weight and natural variation

Meat is cut by hand, so the delivered weight can vary slightly from the amount ordered. We aim to be as close as possible and never knowingly under-deliver. If a delivered weight is materially short, tell us and we'll refund the difference.

Orders we cannot fulfil

If we can't source an item you've paid for, we'll contact you and either adjust your order or refund that item in full to your original payment method.